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As a courtesy, PathGroup will file a claim with your insurance company. Simply provide complete insurance information within 14 days by visiting the billing section or calling our patient billing customer service department at 1-855-627-4002.

Q: Who is PathGroup and why did I receive a bill?
A:  PathGroup is an anatomic and clinical laboratory provider used by your Physician for laboratory testing and results.  You have received a separate bill for the services performed by our lab which was ordered by your Physician.

Q: What methods of payment does PathGroup accept?
A:  PathGroup accepts check, money order and credit card payment (via mail or phone).  Checks should be addressed to PathGroup and include your account number.  You may also pay your bill online by visiting our website at www.pathgroup.com and selecting the billing section.

Q:  How do I contact Patient Billing Customer Service?
A:  If you have any questions regarding your patient bill, you may call Patient Billing Customer Service at
855-627-4002. Specific Customer Service hours are listed below:
Monday through Thursday – 7:00 a.m. to 5:30 p.m. CST
Friday – 7:00 a.m. to 4:00 p.m. CST

Q:  What if I have a question regarding my statement?
A:  Patient Billing Customer Service is available to answer questions regarding your statement at the telephone number listed above.  You may also submit questions and/or insurance information by selecting the Billing link on our website, www.pathgroup.com.

Q: Why is my insurance information not reflected on my patient bill?
A:  We rely on the referring physician, hospital or you to provide us with insurance information.  If your insurance information is not reflected on your patient statement, please call Patient Billing Customer Service or visit the Billing link on our website, www.pathgroup.com to update.

Q:  What happens if I do not have insurance?
A:  PathGroup will work with patients who are verified as non-insured to facilitate payment.

Q:  How do I know if my insurance company has paid PathGroup?
A:  If we have received insurance information, we will file a claim as a courtesy to the patient.  Please review your bill carefully and make note of any adjustments made upon PathGroup’s receipt of insurance payment.

Q: What is your collection policy?
A:  PathGroup makes every effort to work with patients to resolve any billing issues.  If you have questions or would like to make payment arrangements, please contact Patient Billing Customer Service.

After multiple contact attempts, a final statement is sent to the patient alerting them that they have seven days to pay or make payment arrangements.  If it becomes apparent that a patient does not intend to fulfill their financial obligation on the services provided, a collection or legal agency may be employed to resolve the outstanding debt.

Q: What is a deductible?
A:  This is an amount your insurance plan requires you to pay out-of-pocket each year before they will begin to cover any of your medical expenses.  If you have any questions about your deductible, please contact your insurance company directly.

Q: What is a co-insurance?
A:  This is an amount you owe out-of-pocket according to your insurance carrier. For example, some insurance companies will pay at an 80% rate for any in-network medical services, but the remaining 20% is the patient’s responsibility to pay to the provider of services. This is called your co-insurance.

Q: Who do I contact about lab results?
A:  Please contact the physician who ordered your laboratory testing for information regarding results.

Q: What is the difference between preventive and diagnostic care?
A: Preventive care includes services such as wellness visits, screening tests and immunizations that can help you and your doctor prevent illness or disease. Diagnostic care includes services such as x-rays, certain lab tests, and other procedures that occur if there are symptoms in order to help identify or treat an illness, injury or disease.

Tennessee

Alabama

Huntsville
PSC Huntsville
2329 Whitesburg Drive
Huntsville, AL 35801
Phone: 629-236-4823
Fax: 629-262-4872
Hours: Mon – Friday 7:30am – 4:30pm
Closed for lunch daily, 12:00 pm – 1:00 pm

Sylacauga
PSC Sylacauga
315 West Ft. Williams Street
Sylacauga, AL 35150
Phone: 256-401-1156
Fax: 256-900-3332
Hours: Mon – Fri, 8:00 am – 5:00 pm

Arkansas

Bentonville
PSC Bentonville
1200 SE 28th Street
Bentonville, AR 72712
Phone: 479-364-0081
Fax: 479-364-0392
Hours: Mon – Fri, 8:00 am – 5:00 pm

Georgia

Athens
PSC Athens
1270 Prince Avenue, Suite 304
Athens, GA 30606
Phone: 706-850-3233
Fax: 706-850-3233
Hours: Mon – Thurs, 8:00 am – 4:30 pm
Closed for lunch daily, 12:00 pm – 1:00 pm
Fri, 8:00 am – 11:30 am

Blairsville
PSC Blairsville
401 Pat Haralson Drive
Suite A
Blairsville, GA 30512
Phone: 706-745-0235
Fax: 706-256-8610
Hours: Mon – Fri, 8:00 am – 4:30 pm
Closed for lunch daily, 12:00 pm – 1:00 pm

Gainesville
PSC Gainesville
303 Jesse Jewell Pkwy, Suite 330
Gainesville, GA 30501
Phone: 678-696-5210
Fax: 678-696-5319
Hours: Mon – Thurs, 8:00 am – 4:00 pm
Closed for lunch daily, 12:30 pm – 1:30 pm
Fri, 8:00 am – 12:00 pm

Jesup
PSC Jesup
128 W Cherry Street
Jesup, GA 31545
Phone: 901-300-5907
Fax: 901-688-4777
Hours: Mon – Thurs, 8:00 am – 5:00 pm
Fri, 8:00 am – 2:00 pm

Illinois

Highland
PSC Highland
100 Woodcrest Dr, Suite 204
Highland, IL 62249
Phone: 618-651-4046
Fax: 614-882-5380
Hours: Mon – Fri, 7:00 am – 4:00 pm
Closed for lunch daily, 12:00 pm – 1:00 pm

Indiana

Fort Wayne
PSC Fort Wayne
2512 E. Dupont Rd.
Suite 100
Phone: 260-205-5374
Fax: 260-203-1577
Hours: Mon – Fri, 8:00 am – 5:00 pm

Kansas

Wichita
PSC Wichita
315 North Hillside Street, Suite D
Wichita, KS 67214
Phone: 316-239-1274
Fax: 316-636-7108
Hours: Mon – Thur, 9:00 am – 4:00 pm
Closed for lunch daily, 12:00 pm – 1:00 pm

Kentucky

Poplar Bluff
PSC Poplar Bluff
2400 Lucy Lee Parkway, Suite B
Poplar Bluff, MO 63901
Phone: 573-609-2312
Fax: 573-609-2325
Hours: Mon – Thurs, 8:00 am – 4:30 pm
Fri, 8:00 am – 12:00 noon
Closed for lunch daily, 12:00 pm – 1:00 pm

North Carolina

Fayetteville
PSC Fayetteville Medical Arts Building
101 Robeson Street, Suite 101
Fayetteville, NC 28301
Phone: 910-615-1770
Fax: 910-615-1771
Hours: Mon – Thurs, 8:00 am – 4:30 pm
Fri, 8:00 am – 12:00pm

Salisbury
PSC Salisbury
1809 Brenner Avenue, #102
Salisbury, NC 28144
Phone: 704-870-8243
Fax: 704-870-8283
Hours: Mon – Fri, 8:00 am – 4:30 pm
Closed for lunch daily, 12:00 pm – 1:00 pm

Ohio

Columbus
PSC Columbus
1315 W Lane Ave
Columbus, OH 43221
Phone: 380-209-4716
Fax: 614-457-9733
Hours: Mon – Fri, 9:00 am – 5:00 pm

Texas

San Antonio
PSC San Antonio
540 Madison Oaks Drive, Suite 140
San Antonio, TX 78258
Phone: 210-314-3931
Fax: 210-314-3941
Hours: Mon – Thurs, 8:00 am – 4:30 pm
Fri, 8:00 am – 12:00 noon
Closed for lunch daily, 12:30 pm – 1:00 pm

Houston-Pasadena
PSC Houston-Pasadena
5119 Fairmont Parkway, Suite C
Pasadena, TX 77505
Phone: 281-372-6060
Hours: : Mon-Thurs, 8:30 am – 5:00 pm
Fri, 8:30 am – 2:00 pm
Closed for lunch Mon-Thurs, 12:00 pm – 1:00 pm

Tarrant
PSC Tarrant
7520 North Beach St., Suite 112
Fort Worth, TX 76137
Phone: 817-887-9140
Hours: : Mon-Fri, 8:00 am – 4:00 pm

Derek Welch, MD
Chief Medical Officer, Anatomic Pathology, Vice President of Physician Services
& Director, Gastrointestinal and Hepatic Pathology

Heidi Shappell, MD
Gastrointestinal Pathologist

Justin Poling, MD
Gastrointestinal Pathologist

Juliana Kissiedu
Gastrointestinal Pathologist

Kaori Saito, MD
Gastrointestinal Pathologist

Alex Chang, MD
Urologic Pathologist

Scott Hall, MD
Urologic Pathologist

Ellen D. Wallen, MD
Urologic Pathologist

Mairo Diolombi, MD
Urologic Pathologist